Política de reembolso

Return Policy

At ROTA, we want you to love what you wear. But if something’s not quite right, don’t worry, you have 30 days after receiving your order to request a return.

What qualifies for a return?

To be eligible, your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. We’ll also need your receipt or proof of purchase (order number is fine).

How to start a return

Just email us at contact@rotaofficial.com.
We’ll guide you through the steps and send you a prepaid return shipping label along with instructions on how and where to send the item back.

Returns sent without first contacting us will not be accepted.

Return address:
170 South Pleasant Grove Boulevard, 4-103, Pleasant Grove Utah 84062, United States

Received something wrong or damaged?

Check your order as soon as it arrives.
If something’s damaged, defective, or not what you ordered, email us right away at contact@rotaofficial.com so we can sort it out for you.

🚫 Items that can’t be returned

Some products can’t be returned, including:

• Custom or personalized items

• Hazardous materials or flammable liquids

• Items on sale or gift cards

Not sure if your item qualifies? Just reach out — we’ll be happy to help.

Exchanges

Need a different size or color?
The fastest way is to place a new order for the item you want, and return the original one. That way, you won’t miss out if it sells out.
Please make sure to select the correct size before placing your order.
Each product page includes a detailed size chart and measurements in the description to help you find your perfect fit.
Taking a moment to review this information can help you avoid the hassle of returns and ensure you receive an item that fits just right.

 

Refunds

We’ll notify you once we’ve received and inspected your return. If it’s approved, you’ll get your refund via your original payment method within 10 business days.

Keep in mind your bank or credit card provider may take a few extra days to process it.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at contact@rotaofficial.com.